ISO 18788
Management system for private security operations — Requirements with guidance for use
why ISO 18788?
1- What is a management system?
A management system is the way in which an organization manages the interrelated parts of its business in order to achieve its objectives. These objectives can relate to a number of different topics, including product or service quality, operational efficiency, environmental performance, health and safety in the workplace and many more.
The level of complexity of the system will depend on each organization’s specific context. For some organizations, especially smaller ones, it may simply mean having strong leadership from the business owner, providing a clear definition of what is expected from each individual employee and how they contribute to the organization’s overall objectives, without the need for extensive documentation. More complex businesses operating, for example, in highly regulated sectors, may need extensive documentation and controls in order to fulfil their legal obligations and meet their organizational objectives.
2-Abstract
ISO 18788:2015 provides a framework for establishing, implementing, operating, monitoring, reviewing, maintaining and improving the management of security operations.
It provides the principles and requirements for a security operations management system (SOMS).
ISO 18788:2015 provides a business and risk management framework for organizations conducting or contracting security operations and related activities and functions while demonstrating:
a) conduct of professional security operations to meet the requirements of clients and other stakeholders;
b) accountability to law and respect for human rights;
c) consistency with voluntary commitments to which it subscribes.
ISO 18788:2015 is applicable to any organization that needs to:
a) establish, implement, maintain and improve an SOMS;
b) assess its conformity with its stated security operations management policy;
c) demonstrate its ability to consistently provide services that meet client needs and are in conformance with applicable laws and human rights requirements.
3- Benefits of ISO 18788 certification to your organization:
- Imposes credibility and helps protect your reputation
- Boosts the probability of operational success
- Provides assurance for customers, governments, and communities
- Demonstrates accountability to law and respect for human rights
- Increases organizational productivity with the best practice “Plan, Do, Check, Act” approach
- Presents consistent and comprehensive means of demonstrating effective corporate governance from board level to physical delivery
4- Benefits of ISO 18788 to your customers:
- Helps your customers protect their reputation
- Provides a commitment to security operations best practices
- Demonstrates compliance with legal obligations and relevant principles
- Provides adherence to human rights and fundamental freedoms
5-The Registration Audit
If you haven’t already, you will need to registrar with IBSC-UK Click Here, When you finish your registrar, you are starting a relationship that will last at least 3 years, most likely longer. You will want to make a careful decision to lay the groundwork for a smooth and lasting relationship.
When the day of your registration audit has arrived, it is time to showcase your (SOMS) System. The auditor or auditors are coming in to see how you have addressed the requirements of ISO 18788, and how you have designed your (SOMS) System.
6-Preparing for the Audit
A-Prepare the employees
- Before the IBSC-UK Audit, you will want to make sure that all employees know that the audit will be taking place, and the purpose of the audit. This will help them understand how to respond to the auditor’s questions. You want employees to respond openly and honestly to the IBSC-UK auditor. The auditor is looking for evidence that you are complying with the requirements of ISO 18788, your employees are the ones that will be providing that evidence. Preparing them to answer the auditors questions will make the audit go more smoothly.
- This is not a test. If the IBSC-UK auditor asks a question, they are looking for information on how something works, not if the employee has all the answers but how the employee goes about finding answers and information. Do procedures provide information? If the information is not in a procedure, where does the employee go next, do they ask a supervisor? Use our Employee Flyers to update employees on this issue and other implementation steps throughout your project.
B-Prepare the facility
- Make sure all areas of the facility are clean and neat; there are potential nonconformances hiding in any given mess.
- Make sure documents are available where every they need to be used.
- Check bulletin boards, counters, cupboards, drawers for uncontrolled documents, uncalibrated measuring and monitoring instruments and unidentified parts or supplies.
C-Prepare for the Auditor
- Have a copy of the SOMS Manual and Procedures available for the auditor.
- Designate a place for them to work when they are not out in the facility. They will need to work on their documentation and reporting.
- Assign someone to go with the Auditor to show them where different areas and departments are. Coach this person to let employees answer the auditor’s questions, not answer the questions themselves unless the question was directed to them
Remote auditing and certification
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